Last updated 22.10.2026
These terms of delivery apply to orders placed in the online shop of Oulun Kiipeilykeskus Oy (Business ID 2521359-8, Paakakatu 7, 90520 Oulu) at oulunkiipeilykeskus.fi. The online shop sells electronic gift cards, gift cards for climbing visits, course places and other services offered by the climbing centre. By placing an order, you accept these terms. Climbing is also subject to our Terms of Use and Membership.
Products are ordered by adding them to the shopping cart and paying for the order at checkout. The order becomes binding once payment has been completed. You will receive an order confirmation at the email address you provided immediately after payment. Please check that the order details, especially the gift card recipient’s email address, are correct, and contact us immediately if you notice an error.
Customers under 18 may place an order only with their guardian’s consent.
Prices are in euros and include VAT. We reserve the right to change prices; the price in effect at the time of ordering applies to your order. If a product’s price is clearly incorrect, we have the right to cancel the order, in which case we will issue a full refund.
Payment processing is provided by Paytrail Oyj (Business ID 2122839-7) in cooperation with Finnish banks and credit institutions. Available payment methods are shown at checkout and include online banking payments, major payment cards and mobile payments. Paytrail Oyj will appear as the payment recipient on your bank statement or card statement and will forward the payment to the merchant.
Paytrail Oyj, Lautatarhankatu 6, 40100 Jyväskylä, www.paytrail.com.
Electronic gift cards are delivered by email immediately after payment. If you have selected a later delivery date for the gift card, it will be sent to the recipient’s email address on your chosen date. The gift card can be used as soon as it arrives. If you cannot find the email, check your spam folder and contact us if necessary.
Course places and other services are confirmed by email immediately after payment. The service takes place at the climbing centre at the time stated in the product description. The order confirmation serves as proof of registration.
Physical gift cards can be ordered for collection from the climbing centre’s front desk or for delivery by post. A gift card ordered for collection will be ready at the front desk on the same day or no later than the following day after ordering, and can be collected during opening hours. Gift cards ordered by post are sent as letters through Posti on the same day or no later than the following day after ordering, to the address provided in the order. Delivery by Posti typically takes a few working days. For orders under 50 euros, the postage fee is 5 euros. Postage is free for larger orders.
Gift cards are sent to the email or postal address provided in the order. We are not responsible for delays caused by incorrect contact details.
Gift cards are valid for 12 months from the date of sending or purchase, unless otherwise stated in the product description. Climbing visits included in a gift card are valid for 6 months from the date the card is redeemed at the front desk. Gift cards are redeemed at the climbing centre’s front desk. Gift cards cannot be exchanged for cash, and unused balances or expired cards will not be refunded. Gift cards for a freely chosen amount can be used in multiple transactions.
The right of withdrawal depends on what you have ordered.
Gift cards (electronic and physical): consumers have the right to cancel their order within 14 days under the Consumer Protection Act. For electronic gift cards, the period begins when the order confirmation is received, and for physical gift cards, when the card is received. The right of withdrawal applies only to unused gift cards. If the gift card or any part of its value has been redeemed, the order can no longer be cancelled. We will refund the payment using the original payment method within 14 days of receiving the cancellation notice.
Courses and other services scheduled for a specific date or time: under Chapter 6, Section 16 of the Consumer Protection Act, the 14-day right of withdrawal does not apply to these services because they are leisure services provided at a specific time. However, we offer our own cancellation terms: you can cancel a course booking free of charge up to 24 hours before the course starts by notifying us by email or phone. No refund will be given for cancellations made after this deadline or for failure to attend, but you can transfer your paid place to the next equivalent course at no additional cost. If we cancel a course for reasons on our part, such as insufficient participants, we will offer a new date or provide a full refund.
How to cancel: send your cancellation notice by email to info@oulunkiipeilykeskus.fi. You will receive confirmation by email that your notice has been received.
If there is an error with your order or your gift card does not arrive, contact us at info@oulunkiipeilykeskus.fi or by phone at +358 45 180 1403, and we will resolve the issue. If a dispute cannot be resolved through negotiation, the consumer may refer the matter to the Consumer Disputes Board (kuluttajariita.fi). Before referring the matter to the Board, we recommend contacting Consumer Advisory Services (kkv.fi/kuluttajaneuvonta).
Personal data provided when placing an order is processed in accordance with our Privacy Policy.
Oulun Kiipeilykeskus Oy
Paakakatu 7, 90520 Oulu
info@oulunkiipeilykeskus.fi
+358 8 613 9110 / +358 45 180 1403
